Effective date: October 27, 2026
We want you to be happy with your planner. Because our products are digital downloads that you get instantly, here is how refunds work.
All Sales Are Final
Since the files are delivered immediately after payment and can’t be returned, all sales are final and non-refundable. We can’t offer refunds for change of mind, accidentally buying the wrong product, or because your app or device isn’t compatible with the planner.
Exception: Damaged or Undownloadable Files
If a file is damaged or corrupted, or you can’t download it, we’ll make it right. Please contact us at info@moonglowcreatives.com within 14 days of your purchase. We’ll first send you a working replacement file. If we can’t fix the problem, we’ll issue a refund.
How to Ask
Email us at info@moonglowcreatives.com within 14 days of your purchase. Please include:
- The email address you used at checkout.
- The date of your purchase.
- A short description of the problem, and a screenshot if you can.
We’ll reply within 1–2 business days.
How Refunds Are Paid
Approved refunds go back to your original payment method through Stripe. Depending on your bank or card issuer, it can take 5–10 business days to show up on your statement.
Chargebacks
If something is wrong with your order, please contact us first so we can fix it quickly. Opening a dispute with your bank or card issuer before contacting us can delay things for everyone.
Questions
If you aren’t sure whether your situation qualifies, just write to us at info@moonglowcreatives.com. We’re happy to take a look.
Moonglow Creatives LLC
30 N Gould St, Ste N
Sheridan, WY 82801
USA